PLEASE READ: WE ARE CLOSING ORDERS FOR FRIDAY DELIVERIES EARLY ON THURSDAY AT 12PM (INSTEAD OF THE USUAL 4PM) FOR A FAMILY WEDDING. THANK YOU FOR YOUR UNDERSTANDING.

FAQs

WHO ARE YOU?

Hello and welcome to Veg To Your Door.

We are a family run business based in Romford with years of experience.

Our journey started with purchasing the fruit and veg for a local farm shop, and due to the current situation, we have since separated from the business and started up Veg To Your Door.

Our main priority is to ensure that everybody can receive the healthy food their family needs through this pandemic and into the future.

 

WHAT’S IN THE £20 VEG BOX?

The Veg Box contains a selection of hand-picked fresh fruit and veg to be delivered directly to your door. Each box will contain 15+ different varieties of fruit and vegetables to keep your family topped up through the week.

The produce is bought fresh every single morning from New Spitalfields Market. This means that each day the contents of the box will slightly change according to availability and price of purchase. The price of fruit and vegetables fluctuates daily; therefore the items in your box will be chosen mindfully each day ensuring best value for money for you.

What you can expect in a £20 veg box:

3kg potatoes  1 white cabbage   2 Spanish onions   2 white onions   3 apples   4 satsumas   1 lemon   2 avocados   1kg new potatoes   1 cucumber   1 bag of salad leaf   300g mushroom   1kg banana   1 bulb garlic   300g cherry tomatoes   600g parsnips   1 pack of berries   1 bag of carrots

 

IS IT A ONE-OFF BOX?

We are not currently offering a subscription service. Each order is for a one-off box. We hope to offer a subscription service in the future, but for now we are trying to keep Veg To Your Door as straight forward as possible for our customers through this difficult time.

 

WHAT ABOUT IF I HAVE ALLERGIES?

If you have an allergy or intolerance, please let us know by emailing us with your order number. We will add a note to your account and substitute the items with more of another item in your £20 box.

 

DO YOU DO OTHER ITEMS?

Yes! You can now add bread, eggs, milk, and more to your order. You do not have to purchase a veg box, however, your order must be over £20 for free delivery. Deliveries under £20 will be charged £4.

 

WHAT ABOUT THE PACKAGING?

We started Veg To Your Door with the idea that our boxes could provide a safe and environmentally-friendly way for families to ensure they all get their 5-a-day. With every box we pack, we try to reduce the materials we use as much as possible. Some items must be kept in the packaging to reduce bruising of the produce in transit, however, we will keep reviewing the situation to ensure as little waste as possible. Of course, at the moment, we are avoiding recycling boxes due to COVID-19, however, in the future we hope to be able to reach a point where even the boxes we use can be recycled for future use. In the meantime, they make a great playhouse for your pets!

 

HOW MUCH IS DELIVERY?

Hooray – delivery is FREE for orders over £20. Orders under £20 will be charged a delivery fee of £4.

We deliver Tuesday-Saturday.

Due to the current situation, we are unable to deliver to flats and apartments UNLESS we can leave the box outside a main front door. We CANNOT enter the building. If you are ordering for delivery to a flat or apartment, please send us an email that you are happy for us to leave your box outside, otherwise we must cancel your order.

 

CAN I USE APPLE PAY/GOOGLE PAY?

Yes! If you prefer the swift checkout, you can order a box at the touch of a button. Please be aware that you are unable to select a delivery day with this option and you will automatically be put in for the earliest available delivery. If it's before 3pm, it will be next day delivery!

 

CAN I ORDER WHOLESALE?

We welcome wholesale orders for events, nurseries, schools, restaurants and catering companies. We can provide boxes of items, but not individual items. We just ask that orders are over £50. Please email ffsvegbox@hotmail.com for all wholesale enquiries.

 

WHAT ABOUT COVID-19?

Please be assured that we are following strict protocol when packing and delivering your boxes. All boxes will be packed by one person who will be wearing a mask, gloves, and goggles.

Our delivery driver will be operating a zero-contact policy, and will be dropping the box on your doorstep, ringing the bell, and walking away.

Please understand that we are working extremely hard to keep both you and us safe.

 

If your question is not answered here, please pop us an email on ffsvegbox@hotmail.com.